Bob Gearhart Jr.
Articles
Recent activity by Bob Gearhart Jr.
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Why am I receiving an error message?
If you receive a system-generated error message while completing or updating your Employee Navigator enrollment, the system indicates something is missing. Continue reading to learn how to manage c...
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How to Register in Employee Navigator
Employee Navigator is a secure online benefits administration platform used by STG Communication Services to manage all employee benefits. As an employee, you will create your own login information...
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What is our "company identifier"?
The company identifier for Employee Navigator is STGC.
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Why was my prescription drug denied at the pharmacy?
There are a few reasons why your prescription drug could be denied at the pharmacy. Unfortunately, the most common reason is that the pharmacist cannot enter your insurance information correctly. H...
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How to Enroll in Your Benefits in Employee Navigator
Step 1: Login: Go to www.employeenavigator.com and click Login. • Returning users: Log in with the username and password you selected. Click Reset a forgotten password. • First-time users: Clic...
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What if I tried creating an account and it says I’m not recognized?
There are four pieces of required information to create an account in Employee Navigator: First Name, Last Name, Company Identifier (STGC), and Last 4 of SSN. The most common issue in recovering th...
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Why did my prescription drug co-pay change?
Insurance plans have different prescription drug lists, which change occasionally. The co-pay for your prescription drug may go up or down based on changes to the drug list. You can compare prices ...
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Why can't I add my spouse or child to my coverage?
If you cannot add your spouse or child to your coverage, it is possible that you did not complete a required field earlier in the enrollment process. The most common reason is a missing SSN in the ...
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Why can't I enroll in Voluntary Life Insurance?
The most common reason for errors during Voluntary Life Insurance enrollment is a missing tobacco use response in your profile (Step 1). This information is required because Voluntary Life Insuranc...
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What's a Health Savings Account (HSA) plan?
A Health Savings Account (HSA) plan is a high-deductible plan that includes a tax-free HSA. You can put money in the account tax-free and then use that money for qualified medical expenses. the STG...
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